Frequently Asked Questions
Orders
How do I know my order was received?
We send an order confirmation to the email address supplied at checkout. Check your spam or junk folder if it is not visible.
Can I change or cancel an order?
Email contact@zeqvo.com as soon as possible. Changes cannot be guaranteed after processing or dispatch has started. Applicable cancellation and return rights are described in our Terms of Sale and Returns & Refunds Policy.
Delivery
Where do you deliver?
The store primarily serves the United Kingdom. Available destinations and any applicable conditions are confirmed at checkout.
How long does delivery take?
Processing normally takes 1–2 working days. Delivery after dispatch normally takes 7–9 working days. The total estimated delivery time is 8–11 working days.
Is delivery free?
We offer free tracked delivery on all orders, in accordance with our current Shipping & Delivery Policy.
How do I track an order?
Where tracking is available, details are emailed after dispatch. You can also read our Track Your Order page.
Returns
What is the return period?
You may request an eligible return within 30 days after receiving your order.
Where do I send a return?
Contact us first. We will provide the applicable instructions. Do not send an item before your return has been approved.
What condition must an item be in?
Items must be unworn, unused and in their original condition, with all tags, original packaging and proof of purchase. Footwear should be tried indoors on a clean surface.
Payments and sizing
Which currency is used?
Prices are displayed and charged in pounds sterling (GBP), unless checkout clearly states otherwise.
Which payment methods are available?
The payment methods available for your location and order are displayed securely at checkout.
How do I choose a size?
Use the product size selector, fit information and our Size Guide. Fit can vary by brand and model.
Contact
For additional help, use our Contact Us page or email contact@zeqvo.com.