Refund policy

RETURNS AND REFUNDS POLICY

We offer a 30-day return period. You must request a return within 30 days after receiving your order.

RETURN CONDITIONS
Items must be unworn, unused, in their original condition, with all tags, original packaging, and proof of purchase. Footwear should be tried indoors on a clean surface. Returns showing outdoor wear, damage, or excessive use may be refused.

HOW TO REQUEST A RETURN
Email contact@zeqvo.com with your order number, item name, reason for return, and photographs if the item is damaged, faulty, or incorrect. Once approved, we will send instructions and a prepaid return label. Approved returns for defective and non-defective products are free. Do not send items before receiving approval.

RETURN ADDRESS
ZEQVO Returns
222 Avenue Émile Vincent
83000 Toulon
France

DAMAGED, FAULTY, OR INCORRECT ITEMS
Contact us promptly with your order number and clear photographs. We will assess the issue and provide an appropriate solution.

EXCEPTIONS
Personalised, made-to-order, or sealed hygiene-sensitive goods cannot be returned unless faulty. Gift cards are non-returnable. These exclusions do not affect mandatory consumer rights.

EXCHANGES
For another size, colour, or style, return the original item and place a new order after approval.

REFUNDS
Approved refunds are issued to the original payment method after inspection. Allow up to 10 working days after approval. If the refund has not appeared after 15 working days, contact us.

This 30-day policy is additional to all mandatory consumer rights that apply in your country.

Contact: contact@zeqvo.com